Returns policy

Returned print books will only be accepted under the following conditions:
•    Please call Customer Services on 0800 500 224 to obtain an authorisation number, as this is required before returned books will be accepted for a full credit.
•    The book is returned to the assigned address within 30 days from receipt.
•    The returned book is received in original condition and in appropriate packaging.
•    Wolters Kluwer will only pay freight costs if the return is a result of our error.

Wolters Kluwer will replace stock damaged in transit. 

CCH eBooks are non-returnable and non-refundable once the eBook has been downloaded.

Kluwer Law International titles are non-returnable and non-refundable.