Workplace bullying, harassment and occupational violence are not simple issues to deal with. If ignored or dealt with poorly, they can create a toxic workplace where high staff turnover, complaints and ongoing conflict can prove costly.

To avoid the costs associated with unhappy staff and to promote a productive work environment, it is important for managers to understand the problem of workplace bullying and have the correct procedures in place to deal with it.

This popular book provides information, advice, step-by-step processes and practical tips for managers and supervisors dealing with workplace bullying and harassment problems.

Topics covered include:

• defining workplace bullying and harassment
• legal responsibilities
• dynamics of workplace bullying
• effects on employees and organisations
• responding to the problem
• establishing company policy
• control measures and interventions
• creating a bully-intolerant culture.

Read about Hadyn's findings on how organisations can become "bully/harassment wise and prevention fit" and take a look at an extract from his book, Workplace Bullying and Harassment: A Toolbox for Manager and Supervisors, on informal complaints and interventions.

READ AN ARTICLE by Hadyn Olsen 

READ AN EXTRACT on the infromal complaints process.